Ready or not, the consumer is now demanding delivery from all retail channels, including the Convenience store industry. In early 2020, the challenges of stay-at-home orders accelerated the demand for new grocery and food delivery services. In what may be the greatest simulant for online purchases in our history, the need for new ways to connect shoppers with solutions has accelerated the adoption of mobile order and delivery across the retail landscape. From mobile ordering, delivery, curbside pick-up, and personal shopping services, convenience stores quickly adapted their stores and technology to get products to customers in frictionless and contactless ways. In this session, we’ll discuss what worked, what didn’t, and what you need to consider to maintain a foothold in a digital commerce space.
- List the risks associated with using a third party delivery service.
- Estimate the cost you could incur for labor, inventory management and accounting management.
- Analyze best practices and lessons learned when implementing an internal or third party delivery service.
Moderator: Donna Perkins, Standards Manager, Conexxus
Kay Segal, President & Managing Executive, Business Accelerator Team
Pervez Pir, Chief Operating Officer, Loop Neighborhood Markets
Mark Holloway, Chief Information Officer, Hammer Williams Companies